pepperfit

Product


What does “active ingredients” mean?

All of our ingredients are obtained from plants.  The pharmacological or biological activity of plant extracts is a way of describing the beneficial or adverse effects of these extracts on living matter ie causing positive or negative changes to our bodies.  All of our ingredients have been carefully selected for each product within our range with the ultimate aim of providing you with AromaSport products to positively enhance your sporting requirements.

Do you use any synthetic antioxidants/ preservatives?
We believe in the beneficial and restorative properties of natural plant extracts and all of our oil-based products are preserved naturally (ie are 100% natural).  However to ensure the protection of the product and in turn, the consumer, we use the smallest amounf of preservative necessary in our body lotions, muscle gels and washes. 

Do you use parabens?
No. 

Do you use organic products?
Many of the essential oils that we use have been farmed and extracted using the same processes which have been used for many hundreds of years – before modern pesticides were used and before the term “organic farming” came into being.  Crops may only be labelled “organic” if they are certified which is a complex and expensive standard to achieve and many of the farmers are unable to afford this.  Our values at Pepperfit include the belief in the beneficial and restorative properties of natural plant extracts, as well as our belief in the protections of the world’s resources and of our environment.   We ensure that our suppliers provide a quality provenance of all our natural ingredients but as some of these do not carry an “organic standard”, we are unable to label our product range “organic”.

How do I use your products?
Pepperfit products may be enjoyed in the following ways:

Body and Massage Oils
Our Body and Massage Oils may be used by professional therapists or at home.
Massage or apply all over the body or on specific areas, before, during or after sport.  If a lighter application is required, apply to slightly damp, warm skin after a shower or bath. Allow to absorb and leave on the skin without rinsing off to ensure maximum efficacy.

Bath and Shower Oils
Pump up to 5 times into a full bath or apply to body before showering.
Rescue Bath and Shower Oil may also be used to compliment heat/ice treatments in a basin of hand hot or ice cold water.

Instants
Use the roller ball to apply directly to the skin when an Instant application is required.

Multi Balms (Rescue and Zest only)
Massage into skin to nourish and protect or use as an alternative medium to the Body and Massage oils or Muscle Gels.

Muscle Gel (Rescue)
Massage into skin to ease aching muscles or stimulate circulation.  May be used as an alternative light and refreshing medium to the Body and Massage Oils or Multi Balms.

Body Lotions (Boost and Relax)

Our Body Lotions may be used by professional practitioners as an alternate massage medium to our body and massage oils. 

In addition, they may be used as a light, easily absorbed, moisturising body lotion or self massage medium. 

Energise the body and focus the mind by briskly massaging Boost Body Lotion all over the body.  Alternatively, relax tired and overworked body and mind by gently massaging Relax Body Lotion all over the body. 

Wash (Zest)

Squeeze a small amount of Zest Wash into your hand and smooth over warm wet skin. Massage into a lather and rinse clean.  Enjoy the refreshing citrus aroma of Zest wash which contains naturally active essential oils to condition body and mind.


What precautions should I take when using your products?
Pepperfit products are safe to use with the following precautions:

Body and Massage Oils
If you are suffering from a medical condition, we recommend that you seek advice from a Doctor before use.
Rescue, Boost and Relax – not recommended for use in pregnancy.
Not recommended for children under the age of 12 (excluding Zest)
Avoid eyes.
Not for internal use.
Do not apply to broken skin.

Bath and Shower Oils
If you are suffering from a medical condition, we recommend that you seek advice from a Doctor before use.
Rescue, Boost and Relax – not recommended for use in pregnancy.
Not recommended for children under the age of 12
Avoid eyes.
Not for internal use.
Do not apply to broken skin.
Be very careful of slippery surfaces when using oils and always clean bath or shower tray after use.

Instants
If you are suffering from a medical condition, we recommend that you seek advice from a Doctor before use.
Rescue, Boost and Relax – not recommended for use in pregnancy.
Not recommended for children under the age of 12 
Avoid eyes.
Not for internal use.
Do not apply to broken skin.

Multi Balms (Rescue and Zest)
If you are suffering from a medical condition, we recommend that you seek advice from a Doctor before use.
Rescue - not recommended for use in pregnancy. Not recommended for children under the age of 12 
Zest – not recommended for children under 5 years of age.
Avoid eyes.
Not for internal use.
Do not apply to broken skin.

Wash (Zest)
Avoid contact with eyes. Not for internal use.
Not recommended for children under 5 years of age.

Muscle Gel  (Rescue)
If you are suffering from a medical condition, we recommend that you seek advice from a Doctor before use.
Rescue– not recommended for use in pregnancy or for children under 12 years of age. Avoid contact with eyes.  Not for internal use. Do not apply to broken skin.

Body Lotions (Boost and Relax)

If you are suffering from a medical condition, we recommend that you seek advice from a Doctor before use.Not recommended for use in Pregnancy.  Not recommended for use by children under the age of 12 . Avoid eyes. For external use only. Do not apply to broken skin

 

Shelf Life and Storage
We recommend that our products are used within six months of opening to ensure maximum efficacy of the natural ingredients.   Unopened they will keep for up to three years if stored correctly.
All products should be stored away from light and heat.
Keep lids closed at all times.
Some natural sedimentation may occur
 

Which Pepperfit products are safe to use on children?
If you have active children (under the age of 12), we recommend our Zest range which may be used safely for children aged 5 to 95!

Can I use Pepperfit even if I don’t do any sport?
Pepperfit is for every “body”.  You don’t have to be a fitness fanatic to enjoy the pepperfit range – but in terms of maintaining a healthy lifestyle, keeping active is always the best option!

What steps have you taken in considering the environment with your products and your packaging?
Pepperfit values include the belief in the protection of the world’s resources and of our environment.  We have not used any ingredients or excess packaging that compromise this value; our ingredients are sourced from natural farming methods (many of which have been used for many generations) and our packaging has been kept to a minimum.  Please help us to look after the environment by recycling the packaging once used.

Why should I use Pepperfit as opposed to other sports products?
We believe that Pepperfit is the first comprehensive natural and active sports range created specifically for sports people and the recreationally active.  Our products get their therapeutic and restorative properties from great smelling essential oils and other natural ingredients which are pleasant to use (so you no longer have to restrict yourself to smelling like a well used sports kit!).  If you want to be fit and healthy, use Pepperfit to support your natural sports regime.

If you don’t currently produce a product that I would like for my sports regime, could you make it for me?
We are constantly creating new and exciting products, both within the Pepperfit range as well as own label products for sports clubs or businesses.  If there is a product that you think we shoudl develop, please let us know.

  
Orders

I do not want to order online, how else may I do it?

Please call us on +44(0)20 8144 6306 and we will be happy to help you.

Can I order gifts online? Yes, simply select the products in the usual way and notify us of the delivery address. 


I am a Professional Therapist, how do I order products?
For all trade orders, please contact us or telephone +44(0)02 8144 6306

If I change my mind and want to cancel my order, how do I do that?
Either remove your goods from your order before payment alternatively, take a look at your account and have a look at the status of the order.  If the order has not been fulfilled, please call or notify us by email info@pepperfit.com .  If the goods have been fulfilled please return the goods to us, unopened, within 14 days of receipt for a full refund or exchange* (*please see our Cancellation and returns policy).

 
Delivery

How long does it usually take to receive my products?
Our standard UK Mainland delivery is 3-5 working days unless otherwise requested.  No goods will be despatched unless payment has been received in full.  For more details, please see our Delivery policy. 

If I need my products urgently what do I need to do?
Just let us know!  Call us before 12 midday with your order and we will endeavour to get your products to you on the next working day (this will incurr an additional charge).  If you would like the goods delivered by a specific courier or have any other extraordinary delivery requirements, please contact us by telephone on +44(0)20 8144 6306

If I am unable to be at home to sign for a special delivery, what should I do?
A signature is usually required for the next working day delivery or for larger orders where a courier is used.  If no one is going to be there to sign for them, why not alter the delivery address for that order to your place of work?

I want to buy a gift for someone else, how can I get it delivered to them directly?
Choose the gift and let us know who you want us to send the order to when placing your order.

 
Payment

If I don’t want to pay by debit or credit card, how can I pay?

The primary way of paying for your goods online is by using the accepted debit or credit cards.  If you do not want to do this for any reason, please contact us to organise an alternative method of payment.  Please note that we cannot despatch any goods until payment has been received in full.

How secure is it to pay on your website?
We take security very seriously and guarantee to keep all of your details confidential by using the most advanced security software currently available for online transactions.    In addition, we do not store any of your debit or credit card details as this is managed entirely by the HSBC secure card processing facility.  For more details please see our Security Policy.

If I am overseas, how can I order and pay for your products?
Place your order via our website and the postage charges will show at the end of your order.  If you are outside the EU you will not be charged VAT.   

I have a discount code, how do I use it?

If you have a code, when you get to the checkout enter your code in the box provided.

 

Where can I find your price list?
Our up to date Retail Price list is located on the Customer Services page for you either open or download.  All prices include VAT at the current rate.

 
My Account

How do I change/update the information on my account?

It’s simple, please login to access your account and amend your details


Are my details secured?
We take security very seriously and guarantee to keep all of your details confidential by using the most advanced security software currently available for online transactions.    In addition, we do not store any of your debit or credit card details as this is managed entirely by the HSBC secure card processing facility.  For more details please see our Security Policy.

If you have a question that is not answered here, please contact us

Welcome

Our naturally therapeutic bodycare products, containing high grade essential oils and arnica, are hand blended for both Professional and Home use. Have a query? Call us on +44(0)20 8144 6306

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